Privacy Policy
Last updated: 23/07/2026
At Tom Gillbanks ("we", "us", "our"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights.
1. Information We Collect
When you use our website or purchase a Hair Loss Rating, we may collect:
Personal Information
- Name
- Email address
- Age
- Country (if provided)
Hair Loss Information
- Family history of hair loss
- Information you choose to provide about your hair loss
- Any additional information submitted as part of your assessment
Uploaded Images
- Hairline photograph
- Mid-scalp photograph
- Crown photograph
- Temple/corner photographs
- Any additional images you choose to upload
Payment Information
Payments are securely processed by our payment provider. We do not store your payment card details.
2. How We Use Your Information
We use your information to:
- Deliver your Hair Loss Rating
- Process your order
- Communicate regarding your purchase
- Improve our services
- Respond to customer support enquiries
- Comply with legal obligations
We will only use your information for the purposes described in this Privacy Policy unless required by law.
3. Photo Storage
Your uploaded photographs are stored securely and are used solely for the purpose of providing your Hair Loss Rating. We do not sell or share your photographs with third parties for marketing purposes.
4. Third-Party Services
We may use trusted third-party providers to operate our services, including payment processing, secure cloud storage, website hosting, appointment booking, email delivery, and analytics. These providers only receive the information necessary to perform their services on our behalf.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only for as long as reasonably necessary to deliver your Hair Loss Rating, provide customer support, meet legal, tax, and accounting obligations, and resolve disputes. When your information is no longer required, it will be securely deleted or anonymised where appropriate.
7. Marketing Emails
If you choose to join our mailing list, we may occasionally send educational content, updates, and promotional offers. You can unsubscribe at any time using the link included in our emails. We will not add you to our marketing list without your consent.
8. Your Rights
Depending on where you live, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Request a copy of your data
- Withdraw consent where applicable
To exercise these rights, please contact us using the details below.
9. Children's Privacy
Our services are intended for individuals aged 18 years or older. If you are under 18, you should only use our services with the involvement and consent of a parent or legal guardian where permitted by law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated revision date.
11. Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Email: tom@tomgillbanks.com